Special Arrangement of Retail Shops & Temporarily Stop Customer Service Hotline LEARN MORE→

Special Arrangement of Retail Shops & Customer Service Hotline Operation Hour

Special Arrangement of Retail Shops & Customer Service Hotline Operation Hour

Business hours of stores in Hong Kong may be adjusted depending on individual situation. Please call our stores to confirm the opening hours before visiting. We apologize for any inconvenience caused.

Click here to check store locations and telephone number.


Temporarily Stop Customer Service Hotline

Due to the recent situation, our company had special work arrangements to ensure the safety of employees. Therefore, the customer service hotline will temporarily stop receiving calls until further notice.

In order to allow customers to continue to check online store information, WhatsApp query line is now open!

Please click here to open the WhatsApp inquiry line: https://wa.me/85290358665

In order to enhance the smoothness of the service, please provide your registration email and order number first when making enquiries, so that customer service can handle it conveniently.

*The above phone numbers are for inquiry by WhatsApp only. There is no telephone conversation service. Customer service will reply during office hours.

In addition, customers can also contact us by email, and customer service will reply during office hours.

Customer Service Email: cathkidston-cs@e.swire-resources.com

Working Hour: Mon – Fri (10:30a.m. - 19:00p.m.) (Except Public Holidays)


Online Store Order Delivery Delay Notice

Due to the high volume of orders recently, our logistics and delivery services are encountering heavy pressure. The delivery time of each order will be changed to 7-10 working days. We sincerely apologize for this inconvenience.