Temporarily Stop Customer Service Hotline r: . Click here to learn more >>

[Till 31 May] Free Hand Cream for $800+ orders.  ︳Free Foldaway Shopper for $1200+ orders.

Temporarily Stop Customer Service Hotline

Due to the recent situation, our company had special work arrangements to ensure the safety of employees. Therefore, the customer service hotline will temporarily stop receiving calls until further notice.

In order to allow customers to continue to check online store information, WhatsApp query line is now open!

Please click here to open the WhatsApp inquiry line: https://wa.me/85290358665

In order to enhance the smoothness of the service, please provide your registration email and order number first when making enquiries, so that customer service can handle it conveniently.

*The above phone numbers are for inquiry by WhatsApp only. There is no telephone conversation service. Customer service will reply during office hours.

In addition, customers can also contact us by email, and customer service will reply during office hours.

Customer Service Email: cathkidston-cs@e.swire-resources.com

Working Hour: Mon – Fri (10:30a.m. - 19:00p.m.) (Except Public Holidays)

Recently, there have been a lot of inquiries from online stores. You have the opportunity to wait two working days before the customer service can make the first reply, apologizing for the inconvenience.